Field RemarksLab NotesLiving between the linesNotesObservations

OpenIDEO: a world open participative model for identification of social innovation concepts

In the wake of #GouvCamp

This Wednesday, February 22, I will attend the first GouvCamp in Quebec City. My interest is twofold.

Firstly, I think it is high time that we finally put in place conditions ensuring, minimally, that investments in digital systems and applications for government services to citizens are the most relevant, appropriate, economic, flexible and durable as possible.

Secondly, I also believe that when design and code are law that bind citizens, decisions on these public devices must be made in a democratic approach involving people and concerned citizens rather than technocratic, commercial or partisan logic.

In practice, these two issues are linked. And for both, the solution lies in participatory approaches to system and application design of which I discuss a model here. Their solution also requires access to an independent public expertise, whether governmental (e.g., the Institut national d’excellence en santé et en services sociaux (National institute for excellence in health and social services – INESSS) which assesses technologies and models of intervention), academic or citizen-based (such as the proposed Digital World and Democracy observatory): a subject which I will discuss shortly.

The OpenIDEO model

Recently, Catherine Roy, a colleague of mine, signaled an on-going consultation on How can we design an electoral experience accessible to all? sponsored by the Information Technology and Innovation Foundation. This consultation is being held on the platform OpenIDEO, a non-profit project of the international design consulting firm IDEO. OpenIDEO’s mission is to find solutions to major social challenges through a collaboration platform for contributors from around the world. (more…)

DebatesField RemarksInformation & LawLab NotesLiving between the linesNotesObservations

“Lawful access” bill: journalists discovering being targeted

Débats - DebatesA sudden tug of war between the Charest government and journalists caused a shock wave the echoes of which have rippled through throughout the Canadian journalistic profession. A jolt that could help realize how the “lawful access” bill introduced this Monday, Feb. 13 also concerns journalists and media organizations.

A threat

Last week, the Charest government announced that the Director of Criminal and Penal Prosecutions and the Sureté du Québec (provincial police force) would investigate on leaks to media related to the Ian Davidson case, a retired Montreal police officer suspected of attempting to sell lists of police informants to organized crime. Neither the Minister of Public Safety Robert Dutil, nor Premier Jean Charest have agreed to guarantee that journalists would not be investigated or wiretap. (more…)

Field RemarksInformation & LawLab NotesLiving between the linesNotesObservations

Digital identities and assets in case of death or incapacity – A first summary

The text that follows both summarizes (but discussion is only just beginning) and complete previously published notes on the subject beginning with this one. This text is derived from my notes in preparation for the interview I gave to the La Sphère on the Première Chaine of Radio-Canada, February 4, 2012.

The personal story

As I became a grandfather in May, I thought it was a good time to review my will and mandate in case of incapacity. Except that I discovered that I had to ask my representatives or executors to handle lots of online accounts and digital documents. The large majority of my documents are to be found in digital forms: letters, records, invoices, contracts, tax documents, bank and accounting books, photos. These files are embedded in computers, hard drives, servers, USB keys, DVDs, data cards, media player protected by user names, passwords, and encryption keys.

Pierrot Péladeau en entrevue - in interview

As many of you, several dimensions of my life are carried on: (more…)

Field RemarksInformation & LawLab NotesLiving between the linesNotesObservations

What “easier to read” means? In regard to new Google “privacy” policies

Débats - Debates

Google wrote me seven emails, one of each of services I am registered in to tell me: “We’re getting rid of over 60 different privacy policies across Google and replacing them with one that’s a lot shorter and easier to read.

That declaration brings me to three observations from following how the story unfolds this week:

First, the initial difficulty for the media, civil society actors, industry and members of Congress to determine whether or not this announcement corresponded or not to some changes in how  Google uses for our information and our user profiles, and if so which ones exactly.

Secondly, the difficulty to understand “easy to read” configurations: for example, the announcement tells me that I can choose, or not, to get personalized Google search results according to my interests as revealed by my uses of Google +, Gmail and YouTube: I have look in vain the configuration page, I never found the management panel for these configurations commands (anyone found them?). And even for those commands available, the description of their actual effects is often not that obvious, even to me for which studying such things are part of day job.

Indeed, thirdly, if Electronic Frontier Foundation is right, this is how I should manage this personalization:

“For individuals who would like to continue using Google products, but want to create some type of silo between Google search, YouTube, and other products, there is an option to set up multiple Google accounts. Users can set up two or more accounts as long as they have different Gmail addresses; however, individuals using this strategy to protect their privacy should be careful not to commingle-consider using separate browsers for each of your Google accounts. To be extra careful, users might want to use the Data Liberation tool to grab a copy of all of their data from a particular Google product, delete the data from the original account, and then upload that data onto the new account. For example, an individual might set up a secondary Google account for browsing and sharing YouTube videos. She could then download all of her existing YouTube videos to her computer, delete them from her primary Google profile, and then use a separate browser to upload them to a new secondary Google account. Unfortunately, this is a somewhat laborious process. To help users who wish to keep separate accounts, Google should make the process simpler and easier.” (Source)

In short, may be “easy to read,” but not to understand, and even less to help empower the users.

But I would not blame only Google in particular. The whole industry has made little development in how to present reliable, verifiable, readily understandable pictures of what actually happens with one’s personal information to begin with. Policies writing and configuration design are still organization centered and dominated by jurists and engineers. In Canada, almost half of adult population has low literacy levels and certainly as much does not understand much about information processing. These are the users who should be the communication targets. And that means much more than simply providing “easy to read” wording…


Field RemarksInformation & LawLab NotesLiving between the linesNotesObservations

The Chambre des notaires corrects its position on the management of digital identities and assets

ObservationsEarlier this week, I reported that Antonin Fortin, Director of Communications and Assistant to the President of the Chambre des notaires du Québec (CNQ, notaries’ professional corporation), wrote about management of digital identities and assets in case of death or incapacity:

We are talking about a complex, relatively new and evolving phenomenon. In addition, the CNQ cannot substitute itself to the legislator and “create” law in this matter. To our knowledge, there is no guide to meet your expectations.

(My translation)

Having been invited to an interview on the subject on La Sphère radio show on Radio-Canada’s Première Chaine on Saturday, February 4, I wanted to get confirmation that this response did represent the official position of the corporation.

On the phone, Mr. Fortin told me that he read again my emails and then realized that he had not properly understood what was their subject-matter. He said that the official position of the Chambre des notaire would rather be that it asked Mr. Salvas Bertrand, a notary who works mainly in training and is interested in this subject, to study the issue and quickly formulate recommendations. These could possibly take the form of advices, guides and training contents.

Specifically, Antonin Fortin said he had forwarded my emails and my proposals to Mr. Salvas.

That is reassuring. Indeed, is the mission of a professional corporation not precisely to protect the public?

Field RemarksInformation & LawLab NotesLiving between the linesNotesObservations

The Chambre des notaires abdicates management of digital identities and assets


Last week I reported that my notary declared that she was unable to help me manage the components of my digital of identities and assets in case of death (will) or inability (mandate).

I also described calling the legal information service of the Chambre des notaires du Québec (notaries’ professional corporation). The answering notary found my questions quite relevant and about pressing issues. However, she told me that the corporation had no available guide, checklist, standard clauses for will or mandate in case of incapacity, nor specific training to its members about these issues.

After publishing this article, I wrote to Jean Lambert, president of the Chambre des notaires (CNQ). I briefly described my situation and actions I took before asking the following questions:

Are there any guides, checklists, model provisions or tips on these topics?

If not, what are you waiting for to help us to live and die peacefully in this twenty-first century?

Response from the Chambre des notaires

In the absence of Mr. Lambert, it was Mr. Antonin Fortin, director of Communications and assistant to the president who responded: (more…)

Field RemarksInformation & LawLab NotesLiving between the linesNotesObservationsReflections

Self-managing our digital identity, digital assets and intellectual property in case of death or incapacity

ObservationsNow a grandfather, I had to revise my will and mandate in case of incapacity. Except that this time, I found out that I must ask my potential agents and testamentary executors to deal with the ubiquity of digital media. That does complicate their task.

Only a few years ago, one could easily find the documents of an incapacitated or deceased person. It was enough to systematically round the various places where the person lived and worked. The nature of the documents generally jumped in the eyes: contracts, invoices, private correspondence, books, recordings, professional documents, etc. In the absence of specific instructions, one could apply certain customs: such as delivering private correspondence items to their authors, distribution of content libraries, records shelves, photo albums or collections to interested close ones; retention of fiscal documents for some six years before destroying them.

Digitalization of assets

As more and more people around me, I hold less and less documents on paper or other macroscopic media. Already, most of my documents are to be found in digital forms: private correspondence, files, invoices, contracts, tax documents, banking and accounting, books, music, photos, work documentation, etc. (more…)

Field RemarksLab NotesNotes

As for Oil, a Barrel to Represent Data Storage?

At the same last Friday meeting mentioned earlier, I noticed that the page where status of works development was discussed, the chosen illustration stacked drums (or wide cylinders) like those used in information flow charts to describe databases. However, this stack of drums suggested somewhat the form of a metal container drum. That is a figure that clearly evokes the idea of storage!

Indeed, I have always been dissatisfied with the drum image used to designate the phase of information storage or one support for such storage, the disk drive (see Figure 1). (more…)

Field RemarksLab NotesNotesReflectionsWhat's new

Illustrations to Sell the Idea of a Device Versus to Explain its Operation

This morning I attended a meeting in the context of the development of explanatory material aiming the general public about an elaborate interpersonal information system that intensively handle personally identifiable information about individuals.

The designers first concluded that before explaining the operation of the system, it was first necessary to defend its existence and relevance. Clearly, from what has been presented, such a goal does not call the same use of image than an explanation of its wireless tower

The explanation of how a system works requires the use of illustrations relating to information and their handling that stick strictly to the processes’ reality (as PIP can do). By contrast, explanation of the purpose of the system can proceed by evocation of a need to address or through practical scenarios. In other words, modes of illustration are then closer to those allegories and metaphors commonly used by consumer advertising and business communication. (more…)

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